Refund policy

At Jack Walk, we want you to have the best experience. Please read this policy carefully so you know how returns, exchanges, and refunds work.

1. Return Policy 

• You can return products within 15 days from the date you receive them.

• Returned items must be unused, unworn, undamaged, and include all original packaging and tags.

• Customized or made-to-order items cannot be returned.

• Shoes, watches, perfumes, wallets, and handbags must be in perfect condition, with no scratches or signs of use.

2. Exchange Policy

• You can ask for an exchange within 15 days of delivery.

• Only one exchange is allowed per order, and only for a different size or color of the same product.

• Items that are damaged or not in good condition can’t be exchanged.

3. Refund Policy

• Once we receive your return, it will be inspected within 7–10 business days.

• If approved, your refund will be sent to the original payment method.

• It may take another 10–15 business days for the refund to show in your account.

• Shipping charges are not refunded.

4. Non-Returnable Items

These items cannot be returned:

• Customized or personalized items

• Made-to-order shoes

• Opened perfumes

• Gift cards

5. Payment Policy

• We accept payments through Credit/Debit Cards, UPI, Net Banking, and other digital options.

• Once you place an order, you can cancel it within 24 hours only.

• Custom orders cannot be canceled or refunded.

6. Contact Us

📍 Jack Walk HQ
G-34 Brand Village, Radhika Optima,
Yamuna Chowk, Mota Varachha, Surat - 394101

📞 Customer Care: +91 7878784780

📧 Email: jackwalkitaly@gmail.com